Per my earlier comment and others, there's little hope in hoping for mitigating add-ons for the digitally excluded (which will be as inefficiently duplicative as the service industry that surrounds/supports the benefits 'system', or the alternative fares websites that help to make rail travel sort-of affordable for the un-salaried... I c…
Per my earlier comment and others, there's little hope in hoping for mitigating add-ons for the digitally excluded (which will be as inefficiently duplicative as the service industry that surrounds/supports the benefits 'system', or the alternative fares websites that help to make rail travel sort-of affordable for the un-salaried... I could go on) unless this brave new world is human-centred rather than device-centred. Because human .DNE. device. And we've yet to explore what happens when you lose your "we'll text you a passcode" device, or it's stolen. That's why most of us prefer to be able to talk to a real life person rather than a bot, a person with institutional memory and the authority to clear 'logical' logjams. People are *still* better than bots for dealing with the unanticipated (cf self-driving cars). Not for every transaction, but available as needed, as a core cost, not an annoying overhead.
Per my earlier comment and others, there's little hope in hoping for mitigating add-ons for the digitally excluded (which will be as inefficiently duplicative as the service industry that surrounds/supports the benefits 'system', or the alternative fares websites that help to make rail travel sort-of affordable for the un-salaried... I could go on) unless this brave new world is human-centred rather than device-centred. Because human .DNE. device. And we've yet to explore what happens when you lose your "we'll text you a passcode" device, or it's stolen. That's why most of us prefer to be able to talk to a real life person rather than a bot, a person with institutional memory and the authority to clear 'logical' logjams. People are *still* better than bots for dealing with the unanticipated (cf self-driving cars). Not for every transaction, but available as needed, as a core cost, not an annoying overhead.